FAQ
If I have a question, who can I call to help me?
Please email WebOrders990106@josephbeth.com. If you need more immediate information, you may call customer service at 513-412-5700 x.1104 Mon-Fri 9:00 am – 5:00 pm EST.
Where does merchandise ship from and how long will it take to receive my order?
Most items are in stock and ship within 72 hours from our warehouse in Ohio. Depending on the shipping address and method of shipment, standard transit times are 3-4 working days from Ohio. Some items are not in stock but instead made to order. These items will take 2-3 weeks for production and delivery and those items will be noted with a longer lead time.
I would like to buy items in bulk for my department. How can I make a business purchase?
We would love to help. If you are currently set up for Department billing, you may request that at the time of placing your order. If you have questions about an item that you do NOT see on the site but would like to purchase in bulk, please email Customer Service.
How do I know you received my order?
You will receive via e-mail an order acknowledgment confirming your order. Once your order has shipped, you will receive a 2nd confirmation with a link to track the shipment.
I need to return/exchange merchandise that I ordered. What is your policy?
As long as the item is not worn or used, we are happy to exchange your item within 30 days of purchase if in the original packaging and all tags are attached. Simply locate your order on your account and request a Return Authorization.